MY Resume

Alexander H. Arias

Personal Information available upon request

Field Technician – Network Support – Telecom – Tech Support

Versatile, disciplined, and solutions-focused professional with excellent qualifications and experience to support diverse functions that involve technical support, telecommunications, networking, systems, and hardware and software. Skilled at working effectively independently and collaboratively as part of a team in demanding fast-paced environments while building positive relationships with end-users, co-workers, and management. Quick learner adept at mastering new tasks, technologies, systems, and job responsibilities to produce valuable contributions.

  Skills and Capabilities

  Hardware / Software / Networks                                              Customer Service and Support                                               Mobile / Wireless / Broadband

  Telecom/Voice/Internet Services                                              Network & System Monitoring                                       Analyzing/Resolving Problems

  Network & Systems Technology                                              Clear/Effective Communication                                           Diagnostics / Troubleshooting

  Prioritizing Work/Multi-Tasking                                                 Training/Coaching/Leadership                                   Information and Data Security

Professional Experience

Rehab Product Specialist, Quantum Rehab, Hudson Valley & Albany NY                                                                                                                        2022-Present

Successfully promoted from the role of Rehab Product Support Associate to Rehab Product Specialist, demonstrating a deep understanding of the company's product portfolio, strong customer service skills, and a passion for delivering innovative solutions to clients. 

Rehab Support Associate, Quantum Rehab, NY Metro & NJ                                                                                                                                                     2017-2022

• Provided exceptional support to the Rehab Product Specialist in delivering comprehensive product solutions to customers in the Metro NY and NJ Territory.

• Developed and maintained strong relationships with dealer staff, ATPs, and therapists, gaining their trust and confidence as a reliable source of knowledge and support. Excelled in the programming and customization of Quantum power wheelchairs, ensuring the highest level of safety, performance, and user satisfaction.

• Collaborated closely with the Product Specialist to identify customer needs, resolve technical issues, and facilitate the ordering and delivery of products.

• Demonstrated a deep commitment to customer service, continuously striving to exceed expectations and build long-term relationships with clients. Contributed to the development of training materials and product manuals, leveraging strong communication and technical skills to convey complex information in a clear and accessible manner.

• Maintained accurate records of all customer interactions, sales data, and product inventory, using a variety of software tools and databases to track and report on key performance metrics.

Network Analyst NOC Level 1, Cablevision, Hicksville, NY                                                                                                                                                 2015 – 2017

Held accountable for demonstrating initiative, coordination and communication skills, and technical abilities to administer an intelligent power supply upgrade project. Leverage subject matter knowledge to cover an all-day bridge conference call, collect information from technicians, verify transponder communication and alarms capability, and efficiently create, modify, and resolve Remedy trouble tickets for power supply issues/problems.

• Query Linux-based universal broadband routers to ensure no loss of subscribers’ modems, utilize CheetahXD database and network monitoring application, and create Excel spreadsheets to track progress and problems.

•  Serve as a subject matter expert and point-of-contact as needed on escalated technical issues and problems due to experience and a willingness to devote the time required to investigate and determine the best solution.

• Maintain productive relationships and open communication with cross-functional team members throughout the project lifecycle to ensure that all project deliverables, requirements, timelines, and objectives are obtained.

Tech Supervisor / Technical Support, Staples, Inc., Commack, NY                                                                                                                               2008 – 2015                        Direct responsibility for exhibiting leadership, strong communication and problem solving abilities, and excellent technical skills to drive and maintain a high level of customer satisfaction. Held accountable for coordinating and overseeing the completion of on-site service calls and performing a wide range of technology tasks involving the troubleshooting, repair, and support of networking, hardware, software, peripheral, and other technical problems.

• Recognized consistently for outstanding performance and results including receiving promotions from Mobile Technician, Mobile Consultant, Mobility and Technology Sales Supervisor, to Technical/Team Supervisor.

Education

Associate of Science in Criminal Justice, Suffolk County Community College, Selden, NY – 2008

Training: Assistive Technology Professional (ATP) in progress. Cisco Certified Network Associate / CCNA (In-Progress), Hardware, Software, Networking, Windows

Computer / Skills:

·   Windows OS, Windows Server, Networking, Hardware, Software, Peripherals, Active Directory, LAN/WAN, Telecom, Internet, Voice and Data, Microsoft Office (Word / Excel / PowerPoint), Mac, PCs/Windows Apps