MY Resume

Alexander H. Arias

Personal Information available upon request


Field Technician – Network Support – Telecom – Tech Support

Versatile, disciplined, and solutions-focused professional with excellent qualifications and experience to support diverse functions that involve technical support, telecommunications, networking, systems, and hardware and software. Skilled at working effectively independently and collaboratively as part of a team in demanding fast-paced environments while building positive relationships with end-users, co-workers, and management. Quick learner adept at mastering new tasks, technologies, systems, and job responsibilities to produce valuable contributions.

  Skills and Capabilities

  Hardware / Software / Networks                                              Customer Service and Support                                               Mobile / Wireless / Broadband

  Telecom/Voice/Internet Services                                              Network & System Monitoring                                       Analyzing/Resolving Problems

  Network & Systems Technology                                              Clear/Effective Communication                                           Diagnostics / Troubleshooting

  Prioritizing Work/Multi-Tasking                                                 Training/Coaching/Leadership                                   Information and Data Security


Professional Experience

Rehab Product Specialist, Quantum Rehab, Hudson Valley & Albany NY                                                                                                                        2022-Present

Successfully promoted from the role of Rehab Product Support Associate to Rehab Product Specialist, demonstrating a deep understanding of the company's product portfolio, strong customer service skills, and a passion for delivering innovative solutions to clients. 

Rehab Support Associate, Quantum Rehab, NY Metro & NJ                                                                                                                                                     2017-2022

Network Analyst NOC Level 1, Cablevision, Hicksville, NY                                                                                                                                                 2015 – 2017

Held accountable for demonstrating initiative, coordination and communication skills, and technical abilities to administer an intelligent power supply upgrade project. Leverage subject matter knowledge to cover an all-day bridge conference call, collect information from technicians, verify transponder communication and alarms capability, and efficiently create, modify, and resolve Remedy trouble tickets for power supply issues/problems.


Tech Supervisor / Technical Support, Staples, Inc., Commack, NY                                                                                                                               2008 – 2015                        Direct responsibility for exhibiting leadership, strong communication and problem solving abilities, and excellent technical skills to drive and maintain a high level of customer satisfaction. Held accountable for coordinating and overseeing the completion of on-site service calls and performing a wide range of technology tasks involving the troubleshooting, repair, and support of networking, hardware, software, peripheral, and other technical problems.


Associate of Science in Criminal Justice, Suffolk County Community College, Selden, NY – 2008

Training: Assistive Technology Professional (ATP) in progress. Cisco Certified Network Associate / CCNA (In-Progress), Hardware, Software, Networking, Windows

Computer / Skills:

·   Windows OS, Windows Server, Networking, Hardware, Software, Peripherals, Active Directory, LAN/WAN, Telecom, Internet, Voice and Data, Microsoft Office (Word / Excel / PowerPoint), Mac, PCs/Windows Apps